Last updated: September 2026
The short version
Before you pay, we tell you in writing what your fare allows: whether it's refundable, whether it can be changed, and by when. Refunds follow those rules.
Rail fares and supplier bookings
Train tickets, hotels and other travel services are subject to the fare rules and policies of the company providing them. Some fares are fully refundable, some allow changes for a fee, and some are non-refundable. Where a supplier charges a cancellation or change fee, that fee applies to your booking.
Our service fee
Our service fee covers planning and booking your trip. It is shown separately in your quote and is non-refundable once your booking is confirmed, unless your quote says otherwise or the cancellation is caused by our error.
How to cancel or change
- Call 1-888-351-0906 or email info@starsonland.com with your booking reference.
- Contact us as early as possible. Deadlines are set by suppliers, and requests after a deadline may not qualify for a refund.
- We'll confirm what's refundable before making any change.
If the operator cancels or changes your trip
If a rail operator or supplier cancels or significantly changes your service, we'll help you with alternatives or a refund according to that supplier's policy, and pass on any refund we receive for you.
Timing
Approved refunds are returned to your original payment method. We process our part within 10 business days of receiving the funds from the supplier; your card issuer may take additional time.
Bookings not made with us
We can only cancel or refund bookings made through Stars on Land. Tickets bought directly from VIA Rail or another provider must be handled by that provider.